S. Zachariah Sprackett

• Experienced leader with a proven track record for building, managing and motivating teams from operations to software developers and sales engineers
• Experienced practitioner of DevOps workflows both from a tooling and process perspective
• In-depth Internet and networking expertise including Voice over IP with knowledge of SIP, H323, TCP/IP routing, system administration, web standards including HTML/XHTML/CSS, security and wireless networking
• Seasoned programmer with experience designing and developing enterprise Internet applications leveraging IP and the World Wide Web using C, C++, Perl, Python, PHP and C# in a Unix / Linux or Windows environment

SugarCRM Inc. Director of Operations - 2011-Current

• Built out and managed the team responsible for the availability of external facing corporate services, including our SaaS environment Sugar On-Demand during a period of personnel churn
• Oversaw in-service ground up rebuild of network, hardware and services using repeatable methodologies and processes
• Provided leadership to the Operations team through an organizational shift by the business which saw Operations move from engineering to finance
• Implemented best practices for monitoring, sorry-serving and providing customer status that had not previously existed within Sugar
• Significantly improved performance by building out a much more reliable and performant environment
• Designed and implemented policies and procedures for certifications including SSAE16 and ISO27001
• Took leadership responsibility for the Internal Applications group during a period of uncertainty around the group improving its perception by the organization as well as the quality of product it delivers

Geeknet, Inc. Director of Network Operations - 2010-2011

• Designed and managed network infrastructure and security systems for SourceForge, Slashdot, Freshmeat and Thinkgeek
• Directly responsible for Network Operations and IT groups
• Created budgets for IT spending throughout the organization
• Managed policies and procedures for Sarbanes-Oxley compliance and was active in the audit process
• Successfully brought on two new branch offices and moved corporate headquarters from Mountain View, CA to Fairfax, VA

Sprackett Holdings, Ltd. Senior Consultant - 1999-2010

• Consulted to a number of clients in architecture and management roles including Geeknet, Sourceforge Inc., Damage Studios, Miso Mobile, Open Source Development Network and E-Smith
• Designed and developed software based on Linux and Windows
• Managed network infrastructure and participated in oncall rotation for one of the top 100 visited sites on the Internet
• Assisted customers in refining their sales process and interfaced directly with their larger accounts
• Designed and delivered mobile applications for both iPhone and Android
• Developed interoperability solutions using C# and .Net technology to interface with third party software including Microsoft Office and Project
• Created and rolled out a single sign on solution for a large enterprise

Mitel Design Prime - Operating Systems - 2006-2008

• Managed and directed the day to day activities of a team of senior developers
• Directly responsible for the roadmap and maintenance of the Linux platform used as the base for our entire applications portfolio
• Involved in the development of the NuPoint Messenger, Mitel Application Suite, Teleworker, Mobile Extension, Advanced Web Conferencing and Linux Call Server product lines
• Responsible for implementing and managing timelines as well as instituting and documenting development policies
• Acted as primary liaison with other groups to ensure expectations were set appropriately and then met
• Successfully designed, prototyped and managed the implementation of highly available, technically complex solutions for internal customers such as a geographically distributed clustering suite
• Demonstrated the ability to deliver product on time and on budget while managing and reacting to changing requirements

Mitel Senior Sales Engineer - 2001-2004

• Recruited major accounts and carrier partners
• Successfully presented solution portfolio to audiences with varied levels of technical expertise
• Performed business development throughout Asia Pacific region to bring new localized business offices into service
• Coached and delivered sales and technical training seminars for both internal and external audiences
• Worked with customers and independent labs supporting field trials and evaluations
• Acted as liaison to channel customer requirements through product marketing and engineering
• Developed custom software applications leveraging Mitel technologies to meet customer demands
• Demonstrated and deployed Voice over IP and data networking solutions
• Served on the Product Security Task Force

VA Linux Systems Senior Software Engineer - 2000-2001

• Lead software designer on open source VA Cluster Management (VACM) project
• Managed a team of software developers
• Developed embedded applications for low-level hardware management
• Authored and presented white papers at major technical conferences such as the Ottawa Linux Symposium and LinuxWorld Expo
• Designed a highly available web server that was used to serve content for the successful web telecast of a Victoria's Secret fashion show

VA Linux Systems Senior Sales Engineer - 1999-2000

• Assisted Fortune 500 and government agencies in their decision making process
• Presented solution portfolio to senior management teams
• Created and managed customer evaluation programs
• Grew North American sales 500% to a run rate of over 50 million dollars per quarter
• Delivered pre and post sales expertise in both product and service domains

Corel Computer Corp Software Engineer - 1997-1999

• Assisted in port of Linux operating system to the ARM CPU based NetWinder
• Maintained master distribution image as well as build tools
• Lead engineer on WebFront small business web based management solution
• Presented at various trade shows such as Linux Expo and ISP Con
• Founding member of the NetWinder.org community development portal

• Amateur Photography, Mixed Martial Arts, Ice Hockey

• Available upon request