Photo of S. Zachariah Sprackett

S. Zachariah Sprackett

Phone: +1-613-265-0860

To secure a roles as an advisor or executive to firms who will benefit from my strengths. These strengths include 15 years professional experience, domain knowledge and expertise in software development practices, software architecture, product development, performance bench-marking, software delivery models, training, developer relations, community building and other organizational enhancements.

  • Experienced leader with a proven track record for building, managing and motivating teams from operations to software engineers and sales engineers
  • Experienced practitioner of DevOps workflows both from a tooling and process perspective
  • In-depth Internet and networking expertise including Voice over IP with knowledge of SIP, H323, TCP/IP routing, system administration, web standards including HTML/XHTML/CSS, security and wireless networking
  • Seasoned programmer with experience designing and developing enterprise Internet applications leveraging IP and the World Wide Web using C, C++, Perl, Python, PHP and C# in a Unix / Linux or Windows environment

SugarCRM CanadaVP, Rel. and Rel. Engineering - June 2016-Current

  • Implemented agile processes with balanced pm, development and quality assurance teams

SugarCRM CanadaVP, Operations - October 2013-June 2016

 Director, Operations - November 2012-October 2013

 Consultant Director, Operations - August 2011-November 2012

  • Built out and managed the team responsible for the availability of external facing corporate services, including our SaaS environment Sugar On-Demand during a period of personnel churn
  • Oversaw in-service ground up rebuild of network, hardware and services using repeatable methodologies and processes
  • Architected and led in service migration for our SaaS environment from data center to cloud
  • Implemented best practices for monitoring, sorry-serving and providing customer status that had not previously existed within SugarCRM
  • Significantly improved performance by building out a much more reliable and performant environment
  • Designed and implemented policies and procedures for certifications including SSAE16 and ISO27001
  • Took leadership responsibility for the Internal Applications group during a period of uncertainty around the group improving its perception by the organization as well as the quality of product it delivers

Geeknet, Inc. Director of Network Operations - 2010-2011

  • Designed and managed network infrastructure and security systems for SourceForge, Slashdot, Freshmeat and Thinkgeek
  • Directly responsible for Network Operations and IT groups
  • Created budgets for IT spending throughout the organization
  • Managed policies and procedures for Sarbanes-Oxley compliance and was active in the audit process
  • Successfully brought on two new branch offices and moved corporate headquarters from Mountain View, CA to Fairfax, VA

Sprackett Holdings, Ltd. Senior Consultant - 1999-2010

  • Consulted to a number of clients in architecture and management roles including Geeknet, Sourceforge Inc., Damage Studios, Miso Mobile, Open Source Development Network and E-Smith
  • Designed and developed software based on Linux and Windows
  • Managed network infrastructure and participated in oncall rotation for one of the top 100 visited sites on the Internet
  • Assisted customers in refining their sales process and interfaced directly with their larger accounts
  • Designed and delivered mobile applications for both iPhone and Android
  • Developed interoperability solutions using C# and .Net technology to interface with third party software including Microsoft Office and Project
  • Created and rolled out a single sign on solution for a large enterprise

Mitel Design Prime - Operating Systems - 2006-2008

  • Managed and directed the day to day activities of a team of senior developers
  • Directly responsible for the roadmap and maintenance of the Linux platform used as the base for our entire applications portfolio
  • Involved in the development of the NuPoint Messenger, Mitel Application Suite, Teleworker, Mobile Extension, Advanced Web Conferencing and Linux Call Server product lines
  • Responsible for implementing and managing timelines as well as instituting and documenting development policies
  • Acted as primary liaison with other groups to ensure expectations were set appropriately and then met
  • Successfully designed, prototyped and managed the implementation of highly available, technically complex solutions for internal customers such as a geographically distributed clustering suite
  • Demonstrated the ability to deliver product on time and on budget while managing and reacting to changing requirements

Mitel Senior Sales Engineer - 2001-2004

  • Recruited major accounts and carrier partners
  • Successfully presented solution portfolio to audiences with varied levels of technical expertise
  • Performed business development throughout Asia Pacific region to bring new localized business offices into service
  • Coached and delivered sales and technical training seminars for both internal and external audiences
  • Worked with customers and independent labs supporting field trials and evaluations
  • Acted as liaison to channel customer requirements through product marketing and engineering
  • Developed custom software applications leveraging Mitel technologies to meet customer demands
  • Demonstrated and deployed Voice over IP and data networking solutions
  • Served on the Product Security Task Force

VA Linux Systems Senior Software Engineer - 2000-2001

  • Lead software designer on open source VA Cluster Management (VACM) project
  • Managed a team of software developers
  • Developed embedded applications for low-level hardware management
  • Authored and presented white papers at major technical conferences such as the Ottawa Linux Symposium and LinuxWorld Expo
  • Designed a highly available web server that was used to serve content for the successful web telecast of a Victoria's Secret fashion show

VA Linux Systems Senior Sales Engineer - 1999-2000

  • Assisted Fortune 500 and government agencies in their decision making process
  • Presented solution portfolio to senior management teams
  • Created and managed customer evaluation programs
  • Grew North American sales 500% to a run rate of over 50 million dollars per quarter
  • Delivered pre and post sales expertise in both product and service domains

Corel Computer Corp Software Engineer - 1997-1999

  • Assisted in port of Linux operating system to the ARM CPU based NetWinder
  • Maintained master distribution image as well as build tools
  • Lead engineer on WebFront small business web based management solution
  • Presented at various trade shows such as Linux Expo and ISP Con
  • Founding member of the community development portal
  • Amateur Photography, Mixed Martial Arts, Ice Hockey
  • Available upon request